Local Delivery

We provide shipping service exclusively within all parts of Malaysia.

We deliver to most postal codes across Malaysia.

Please note: We reserve the right to decline delivery if the address appears to be insecure—such as PO boxes or shared communal addresses. If this applies to your order, we will inform you as soon as possible.

For a small number of remote or rural postal codes, delivery may take longer due to limited courier service. In such cases, please allow 7–14 days for your order to arrive.

Shipping Terms and Conditions
At Motherswork, we offer convenient delivery options to ensure your orders reach you efficiently:

Standard Delivery Timeline

We use third-party logistics company Tresgo to handle our deliveries. Our warehouse will proceed the orders within 5 - 7 working days

  • Free Shipping on all orders above RM 200 (West Malaysia)
  • Free Shipping on all orders above RM 300 (East Malaysia)

 

Flat Rates:
West Malaysia: RM 10 - RM 12
East Malaysia: RM 15 - RM 18

Rates by weight:
West Malaysia: RM 5.70 for the first kg, and RM 1.00 for each additional kg.
East Malaysia: RM 14.00 for the first kg, and RM 10.00 for each additional kg.

 

 Terms and conditions applies.

Orders Placed on weekends and Public Holidays will be processed only on the next business day.

*During festive seasons or exceptional circumstances, such as high order volumes or unforeseen events, our team may require an additional 1 to 2 working days to prepare and dispatch your order

 

International Shipping

For shipping requests outside Malaysia, kindly contact us via email at: info@motherswork.com.my

Please provide us with the following details:

Name:
Email address:
Contact No.
Shipping address:

Our dedicated team will assist you in arranging overseas shipping to your specified address.

Uncollected Self Collection Orders Policy

Uncollected Parcel Policy

We kindly request customers to collect their orders promptly to ensure smooth operations and avoid inconvenience. Please take note of the following terms:

Self-Collection Deadline

  • Orders must be collected within 3 months from the date of purchase.
    * Any orders not collected after this period will be forfeited without refund, exchange or credits.

 

Self-Collection Orders

If you have chosen Self-Collection at checkout but later request delivery, an additional delivery fee of $15 will apply.

This fee must be settled before the parcel is dispatched.

 

Return to Motherswork HQ

Orders not collected within 2 weeks from the date of notification will be returned to our HQ.
* Customers will then be required to collect their order from HQ during our operating hours.

Motherswork Headquarters
8 Lorong Bakar Batu
#05-12
Singapore 348743

Operating Hours:
Monday to Friday (excluding Public Holidays)
9am to 5pm (Avoid lunch break: 12pm to 2pm)

 

Reminders & Communication

We will send at least two reminders via your registered contact details.

It is the customer’s responsibility to ensure contact information is accurate and up to date.

By completing your purchase, you agree to the above policy regarding uncollected parcels.

 

Refund & Exchange Policy

Returns and exchanges must be processed through our warehouse. Store processing is not allowed unless explicitly arranged or approved by our Customer Service team.

Kindly take note of the following:

  • Refunds are not accepted; we only allow product exchanges.
  • Please note that return shipping fees will be borne by the customer and won’t be reimbursed.
  • Returns will be exchanged for items of equal or higher value. Additional charges apply for any price difference.

 

TO NOTE

PROOF OF PURCHASE: A receipt or invoice is required for all exchanges, so please keep these handy to make your return easier.

For items bought as part of a bundle or multi-buy deal, please return the full set to be eligible for an exchange.

Bundle/Multi-Buy Deal Conditions:

For items bought as part of a bundle or multi-buy deal, please return the full set to be eligible for an exchange.

VIP Member Sale:

Items bought during the VIP Member Sale with additional discounts are eligible for exchange only within the sale period.

Returning Products by Post:

When returning items by post, please refrain from using standard mail services, as they carry a higher risk of transit damage. Any resulting damage will be the responsibility of the sender.

FAQ

Price Adjustment Policy
We understand that prices may fluctuate, and you may notice a difference after your purchase. Please note that our prices are influenced by factors such as market conditions, stock levels, and demand. As such, we are unable to offer refunds for price differences on previously purchased items.

Order Changes & Cancellations
Once your order has been confirmed, we’re unable to make changes to the items selected or update delivery and contact information. If you wish to cancel the entire order, please reach out to our customer service team via email as soon as possible. Do note that all products are subject to availability, and we cannot guarantee stock if you choose to place a new order later.

TresGo Headquarters

Lot 886 Unit B7, Jalan Subang 9, Taman Perindustrian Subang, 47500 Subang Jaya, Selangor, Malaysia

Operating Hours:
Monday to Friday (excluding Public Holidays)
9am to 5pm (Avoid lunch break: 12pm to 2pm)

Local Delivery

We provide shipping service exclusively within all parts of Malaysia.

We deliver to most postal codes across Malaysia.

Please note: We reserve the right to decline delivery if the address appears to be insecure—such as PO boxes or shared communal addresses. If this applies to your order, we will inform you as soon as possible.

For a small number of remote or rural postal codes, delivery may take longer due to limited courier service. In such cases, please allow 7–14 days for your order to arrive.

Shipping Terms and Conditions
At Motherswork, we offer convenient delivery options to ensure your orders reach you efficiently:

Standard Delivery Timeline

We use third-party logistics company Tresgo to handle our deliveries. Our warehouse will proceed the orders within 5 - 7 working days

  • Free Shipping on all orders above RM 200 (West Malaysia)
  • Free Shipping on all orders above RM 300 (East Malaysia)

 

Flat Rates:
West Malaysia: RM 10 - RM 12
East Malaysia: RM 15 - RM 18

Rates by weight:
West Malaysia: RM 5.70 for the first kg, and RM 1.00 for each additional kg.
East Malaysia: RM 14.00 for the first kg, and RM 10.00 for each additional kg.

 

 Terms and conditions applies.

Orders Placed on weekends and Public Holidays will be processed only on the next business day.

*During festive seasons or exceptional circumstances, such as high order volumes or unforeseen events, our team may require an additional 1 to 2 working days to prepare and dispatch your order

 

 

International Shipping

For shipping requests outside Malaysia, kindly contact us via email at: info@motherswork.com.my

Please provide us with the following details:

Name:
Email address:
Contact No.
Shipping address:

Our dedicated team will assist you in arranging overseas shipping to your specified address

 

Refund & Exchange Policy

Products can be exchanged within 14 days of purchase, as long as they are unused, in their original packaging, and in a resellable condition.

We only accept returns or exchanges for defective items.

 

If you receive a defective item, please reach out to our Customer Service team at info@mail.shopee.com.my.

Kindly note that all online returns and exchanges must be processed through our warehouse. Store processing is not allowed unless explicitly arranged or approved by our Customer Service team.

Kindly take note of the following:

  • Refunds are not accepted; we only allow product exchanges.
  • Please note that return shipping fees will be borne by the customer and won’t be reimbursed.
  • Returns will be exchanged for items of equal or higher value. Additional charges apply for any price difference.

 

TO NOTE

PROOF OF PURCHASE: A receipt or invoice is required for all exchanges, so please keep these handy to make your return easier.

For items bought as part of a bundle or multi-buy deal, please return the full set to be eligible for an exchange.

Bundle/Multi-Buy Deal Conditions:

For items bought as part of a bundle or multi-buy deal, please return the full set to be eligible for an exchange.

VIP Member Sale:

Items bought during the VIP Member Sale with additional discounts are eligible for exchange only within the sale period.

Returning Products by Post:

When returning items by post, please refrain from using standard mail services, as they carry a higher risk of transit damage. Any resulting damage will be the responsibility of the sender.

 

FAQ

Price Adjustment Policy
We understand that prices may fluctuate, and you may notice a difference after your purchase. Please note that our prices are influenced by factors such as market conditions, stock levels, and demand. As such, we are unable to offer refunds for price differences on previously purchased items.

Order Changes & Cancellations
Once your order has been confirmed, we’re unable to make changes to the items selected or update delivery and contact information. If you wish to cancel the entire order, please reach out to our customer service team via email as soon as possible. Do note that all products are subject to availability, and we cannot guarantee stock if you choose to place a new order later.

TresGo Headquarters

Lot 886 Unit B7, Jalan Subang 9, Taman Perindustrian Subang, 47500 Subang Jaya, Selangor, Malaysia

Operating Hours:
Monday to Friday (excluding Public Holidays)
9am to 5pm (Avoid lunch break: 12pm to 2pm)